We updated our terms of use and Privacy .
Return Policy
If you have received items that you are not satisfied with, please Contact Us.
General Requirements for Returns:
- Requests must be made within 60 days of receipt of order.
- Customer Service must authorize refunds and returns in advance.
- Returned items must be shipped back with 30 days from the date that the return has been authorized.
- All products must be returned with original labels affixed.
- Returns must include the name of the original purchaser.
- Refunds will exclude return shipping, handling , and 15% restocking fees.
The following items are only returnable if they are in their un-opened and un-blemished original packaging:
- Costumes
- Socks and Stockings
- Shoes and Boots
The following items are NOT returnable:
- Undergarments
- Eyelashes, Wigs, Beards, and Facial Hair
- Prosthetics, Fangs, and Fake Teeth
- Cosmetics
- Latex Masks
- Food and Candy Items
- Personalized Items
- Any item that states in cannot be returned in the product description
For animatronic or electrical items, please contact Customer Service.
- Costumes
- Socks and Stockings
- Shoes and Boots