Return Policy

If you have received items that you are not satisfied with, please Contact Us.

General Requirements for Returns:

  • Requests must be made within 60 days of receipt of order.
  • Customer Service must authorize refunds and returns in advance.
  • Returned items must be shipped back with 30 days from the date that the return has been authorized.
  • All products must be returned with original labels affixed.
  • Returns must include the name of the original purchaser.
  • Refunds will exclude return shipping, handling , and 15% restocking fees.

The following items are only returnable if they are in their un-opened and un-blemished original packaging:

  • Costumes
  • Socks and Stockings
  • Shoes and Boots

The following items are NOT returnable:

  • Undergarments
  • Eyelashes, Wigs, Beards, and Facial Hair
  • Prosthetics, Fangs, and Fake Teeth
  • Cosmetics
  • Latex Masks
  • Food and Candy Items
  • Personalized Items
  • Any item that states in cannot be returned in the product description
For animatronic or electrical items, please contact Customer Service.