We updated our terms of use and Privacy .
How can we help?
We've put together a library of our customers' most frequent questions with answers so you can quickly and easily find the information you need. If you don't see the answer you're looking for, simply send us an email and one of our knowledgeable Customer Representatives will respond to you within 24 hours. Or, call us toll free at Skip to 800-522-2956, Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Central Time.
For all orders, when entering your shipping information please put all relevant address line 2 information, such as Suite # or Apt #, into address line 1. You can then leave address line 2 blank.
An example of this would be for address line 1: 123 Test St. Apt 321
What do Wholesale customers need to know?
- Items are priced on the website based on market wholesale pricing.
- For shipping information place all relevant address line 2 data into address line 1. For example address line 1 would read: 123 Test St. Apt 321. Address Line 2 can be left blank.
- Standard freight charges are included, which is based on the order total. You'll have an opportunity to review these standard shipping charges before submitting your order. Express shipping is available for an additional charge.
- Credit cards are accepted on the website. If you would like credit terms (e.g., net 30 account) you will need to submit an accepted credit application.
- You can submit a tax exempt documentation to avoid being charged sales tax.
- Your cart is saved between sessions and the site is mobile friendly so you can walk your floor adding items to the cart and then check out and pay at your desk
- Notice the Quick Order option - if you have a spreadsheet with items and quantities you can upload them to your cart and check out. Click the "Quick Order" link found below the search bar.
- Orders with future ship dates and international addresses will require a call to customer support. If you fill your cart first, the call with support will go faster.
- We're here to help! If you have questions, don't hesitate to call us at 800-522-2956
What do Dropshipper customers need to know?
- Instructions for setting up and using the SFTP ordering process can be found here.
- For shipping information place all relevant address line 2 data into address line 1. For example address line 1 would read: 123 Test St. Apt 321. Address Line 2 can be left blank.
- Item price includes standard freight and a shipping and handling surcharge. The price you see on the site (including sales tax, if applicable) will be what you pay for the order, no more guessing on profitability!
- You can enter orders on the site with a ship to address.
- Credit cards are accepted on the website. If you would like credit terms (e.g., net 30 account) you will need to submit an accepted credit application.
- You can submit a tax exempt documentation to avoid being charged sales tax.
- Inventory availability and item support (e.g. images and copy) are available.
- We're here to help! If you have questions, don't hesitate to call us at 800-522-2956 or send us an email at [email protected]
Will my customer number change?
Yes, a new customer number has been assigned and emailed to you. If you need help obtaining your new customer number, please email your inquiry to [email protected]
How do I get my new customer number and login?
Reference your recent email from us to locate your new customer number. If you need help obtaining your new customer number, please email your inquiry to [email protected]
How do I place future orders?
A customer service team member can assist you in placing future ship orders by calling 800-522-2956 Monday-Thursday 8:30AM - 5PM CST and Friday 8:30AM - 5PM CST
Where will I find pricing and inventory files?
Customers submitting orders by SFTP XML, can locate MSRP pricing within the inventory feed. For customers ordering directly onsite, MSRP prices can be obtained by browsing items of interest and viewing their product details.
Where can I get product images, descriptions, and classification details?
Product details including images, descriptions and classification can be located on the Morris Costumes Dropbox at Latest Product File.
If an image or description change, how will I be notified?
Please reference the Morris Costumes Dropbox Latest Product File for up-to-date product details.
How often are inventory files updated?
For customers submitting orders by SFTP XML, a full inventory file will be posted daily and a partial file with changes posted every 30 minutes.
Where will I find the daily order summary and tracking numbers?
A daily order summary with tracking numbers will be provided via SFTP for XML submitted orders only.
How will I know my file has loaded successfully?
XML orders with net terms submitted via SFTP will receive an order acknowledgement response.
If uploading bulk orders directly on site, a confirmation notice is provided upon checkout completion with helpful error notifications provided if discrepancies arise at file upload. You can also access an order's status within your online order history.
Do you accept international shipping addresses and how can I get a shipping quote?
Yes, a customer service team member can assist with placing an international order or providing a shipping quote by calling 800-522-2956, Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Central Time.
Can I change an address on my order after placing the order and if show how do I do this?
Shipping addresses can be updated up until fulfillment has begun by calling customer service at 800-522-2956, Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Central Time.
Can I recall a package after it has shipped and if so, how do I do this?
We are unable to cancel package deliveries after they have shipped. If you need assistance with an order, please contact our customer service team at 800-522-2956, Monday through Thursday, 8:30 a.m. to 5:00 p.m. and Friday, 8:30 a.m. to 4:00 p.m. Central Time.
Can I pay my account balance online with a credit card?
At this time, account balances cannot by paid online with a credit card.
Will the Morris part number and upc remain the same?
Yes, the part number and UPC will remain the same; however, the “part number” is now called the “sku”. For example, if the previous Morris part number was “MR124766”, you will still use “MR124766” to search and order the item, but on the XML order files you will put this number in the “sku” field.
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