Welcome to Morris Costumes drop ship program.
Morris Costumes has the widest line of product worldwide for drop ship
distribution to the Halloween/Costume business.
Our program is very simple.
Morris will supply you with the images and descriptions. You may alter
the descriptions or use your own, as you see fit. The descriptions, along
with the costs, will be sent to you in an xml file.
The images and catalog package can be sent to you for a $35.00 fee.
You must have a valid business permit, and you must sign the credit card
release forms and sign/notarize the personal guaranty forms, and return the
originals to us (see attached).
We charge actual wholesale price for the product. We do not have any
minimums.
We currently ship UPS and USPS and charge their published rates plus
$5.50 per order for handling. We ship all international orders via USPS,
but we are currently evaluating other carriers. At this time we can not
use third party shipping numbers.
We will set you up to receive inventory and daily summary feeds as per the
api. You may send us orders either via our web site or by xml posts. We do
not accept fax or email orders except under extreme circumstances.
We will assign a dedicated internet specialist to you, to whom you should
direct all customer service questions or problems. If you have an order
problem, please contact this specialist via email and he/she will resolve
the problem.
If we sent either a damaged item or the incorrect item, we will send, via
free freight, either a replacement, a partial replacement, or a refund to fix
the order. We will make every attempt to have it arrive in time for your
customer's event. We may ask for the damaged or incorrect piece to be
shipped back to us for credit, or we may ask you to destroy it. If the
item does not fit, or your customer does not like it, you will need to
place a new order, and return the original item at your cost.
To return a product you will need to obtain an R/A number through our return
system. You will need to post the return to Morris through our return
system, or post the xml return file to us so we know this package is expected
to come back to us. You will also need to note in the text of the file why
it is coming back to Morris. If the problem is Morris' responsibility and a
replacement has been sent, we will charge for the replacement and issue a
full credit for the returned product, plus $5.00 for returning it. If the
reason for the return is not Morris' responsibility, we will charge $5.00
for the return, but credit you 100% for the product. Please note that all
product must be returned in the original, new, undamaged packaging for credit.
If credit is denied, we will post the return with $0.00 credit less the
handling fee. We attempt to issue credit within 24 hours of receipt of the
return. If we deny credit, we will hold the uncredited product for 30 days
should you need a review or return. You must use the original p.o. number
with the addition of the suffix "R" as the p.o. number to return the product
and you must include the original paper work. If we need to re-bag the
returned product in order to restock it, we will assess you an additional
$2.00 fee.
We will notify you of any canceled orders in the xml feeds, along with the
codes explaining why they were canceled.
The daily summary will give you the status of all of your orders.
Please note that you may connect to our real time system for a fee of
$1,000.00, which includes training with our IT staff. The real time system
allows you to access real time information at any time, and is particularly
useful for our high-volume customers.
Please let me know how I may assist you in getting started.
Scott Morris
Morris Costumes
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